Welcome to Daily Lens World! We’re dedicated to helping you express your unique personality with our premium colored lenses and cosmetics. Based on our Scandinavian-inspired approach, we focus on quality, reliability, and global accessibility. Below, you’ll find answers to common questions about our products, shipping, payments, and more. If you need further assistance, feel free to reach out to our support team at [email protected].
Product Questions
What types of colored lenses do you offer?
We provide a wide range of premium colored lenses to match your style, including shades like Aquamarine Blue, Bronze Dark Brown, Jade Green, and Sapphire Dark Blue. Our collection also includes accessories, cosmetics, and grinders to enhance your beauty routine.
Are your lenses safe for daily use?
Yes, all our colored lenses are crafted with high-quality materials to ensure comfort and safety. They are designed for daily wear, but we recommend following proper hygiene practices and consulting with an eye care professional if you have specific concerns.
Do you offer products for different eye types?
Absolutely! Our lenses cater to various needs, including options for colored vision correction and cosmetic enhancement. Browse our menu to find the perfect fit for your eyes.
Shipping and Delivery
What are your shipping options and costs?
We offer two reliable shipping methods to suit your needs:
- Standard Shipping: Delivered via DHL or FedEx in 10-15 days after dispatch. Cost: $12.95. Includes full tracking for a seamless experience.
- Free Shipping: Available for orders of $50 or more, using EMS. Delivery takes 15-25 days after dispatch. It’s a cost-effective way to stock up on your favorites!
How long does order processing take?
We dedicate 1-2 business days to process and carefully package your order, ensuring it meets our high standards before shipment.
Do you ship worldwide?
Yes, we proudly deliver globally! However, due to logistical constraints, we currently cannot ship to some Asian countries and select remote regions. Check your location during checkout to confirm availability.
What if my delivery is delayed?
Delivery times are estimates and may vary based on location, customs, or peak seasons. While we partner with top carriers for reliability, occasional delays can occur. Contact us if your order is significantly overdue, and we’ll assist you.
Payments and Accounts
What payment methods do you accept?
To make our products accessible, we accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and designed for global customers.
Can I create an account to track my orders?
Currently, we focus on a straightforward shopping experience. You can track orders using the provided shipping details. For account-related inquiries, email us at [email protected].
Is my payment information secure?
Yes, we use encrypted payment gateways to protect your data. Your privacy and security are our top priorities.
Returns and Refunds
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unused and in original packaging. Please contact our support team to initiate a return and for further instructions.
How do I request a refund?
Once we receive and inspect your return, we’ll process the refund to your original payment method within a few business days. For issues like damaged items, reach out to us immediately for a swift resolution.
General Inquiries
How can I contact customer service?
Email us at [email protected] for any questions. Our team is here to help you express your vision with confidence!
Do you offer discounts or sales?
Yes! Keep an eye on our “Sale” section for exclusive deals. Plus, enjoy free shipping on orders over $50 to make your transformation even more affordable.
Our Promise to You: At Daily Lens World, we’re not just delivering products—we’re delivering possibilities for self-expression and confidence. Thank you for trusting us to be part of your beauty journey!