Our Commitment to Your Satisfaction

At Daily Lens World, we believe that expressing your unique personality with our premium colored lenses should come with complete confidence in your purchase. Our Scandinavian-inspired approach extends to our returns process, where we prioritize simplicity, transparency, and your complete satisfaction.

If your colored lenses or cosmetics don’t meet your expectations, we’re here to help make things right.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your colored lenses match your style preferences and fit perfectly.

Return Conditions

To be eligible for a return or exchange, your items must meet the following conditions:

  • Products must be in their original, unopened packaging
  • All security seals must be intact
  • Products must be in resalable condition
  • Original receipt or proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Opened colored lenses (due to hygiene regulations)
  • Used cosmetics (for health protection of all our customers)
  • Sale items (unless defective or incorrect)

We carefully inspect all products before shipping to ensure they meet our quality standards.

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

  • Your order number
  • Products you wish to return or exchange
  • Reason for return/exchange
  • Your preference: refund or exchange

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions. Please do not send items back without this authorization.

Step 3: Package and Ship

Securely package your items including:

  • All original packaging and materials
  • Copy of your receipt or order confirmation
  • Return Authorization Number clearly visible on the package

Ship to: Daily Lens World, 21 Whitetail Lane, Dallas, US 75207

Step 4: Processing

Once we receive your return, we’ll process it within 3-5 business days and notify you via email.

Refund Information

Refund Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method: Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Please note that shipping costs are non-refundable unless the return is due to our error.

Exchange Process

For exchanges to different lens colors or products:

  • Follow the same return process above
  • Clearly state the product and color you’d like to exchange for
  • We’ll ship your new items once we receive your return
  • Any price differences will be refunded or charged accordingly

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Daily Lens World Customer Service Team, I would like to request a [return/exchange] for my order #[Your Order Number]. Order Details: – Order Date: [Date of Purchase] – Products to Return: [List products, colors, and quantities] – Reason for Return/Exchange: [Please specify] I would prefer: [ ] Full refund [ ] Exchange for: [Specify desired products/colors] My contact information: – Full Name: [Your Full Name] – Email: [Your Email Address] – Phone: [Your Phone Number] I understand and agree to the return conditions outlined in your policy. Thank you, [Your Name]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]

Address: 21 Whitetail Lane, Dallas, US 75207

Response Time: We typically respond within 1-2 business days

International Returns

As we serve customers worldwide (excluding some Asian nations and remote regions), international returns follow the same process. However, customers are responsible for return shipping costs unless the return is due to our error.