Welcome to Daily Lens World! These Terms and Conditions govern your use of our website and services. By accessing contactlensshopus.com and making a purchase, you agree to be bound by these terms. Please read them carefully.

1. Introduction

Daily Lens World specializes in premium colored contact lenses and cosmetics, offering Scandinavian-inspired quality and style. Our products are designed to help you express your unique personality with confidence.

These Terms and Conditions apply to all visitors, users, and customers of our website. By using our site, you acknowledge that you have read, understood, and agree to be bound by these terms.

2. User Obligations and Responsibilities

Account Registration

While not required for browsing, creating an account may be necessary for purchases. You agree to:

  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use of your account
  • Accept responsibility for all activities that occur under your account

Prohibited Activities

You agree not to:

  • Use our website for any illegal purpose or in violation of any laws
  • Submit false or misleading information
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Use our products in any way that could harm your health or violate medical recommendations

Age Restrictions

Our colored contact lenses are medical devices. By purchasing, you confirm that:

  • You are at least 18 years of age or have parental consent
  • You have consulted with an eye care professional regarding proper use
  • You do not have any medical conditions that contraindicate contact lens use

3. Products and Services Description

Product Range

Daily Lens World offers:

  • Colored Contact Lenses: Available in various shades including Aquamarine Blue, Bronze Dark Brown, Coffee, Graphite Dark Grey, Honey Hazel Brown, Jade Green, Pearl Grey, Sandstone Brown, Sapphire Dark Blue, and Turquoise Grey Blue
  • Cosmetics: Complementary beauty products
  • Accessories: Lens care and maintenance items including grinders
  • Sale Items: Select discounted products with specific return conditions

Product Information

We strive to accurately display product colors and features. However, actual colors may vary slightly due to monitor settings and individual perception.

Important Health Notice: Colored contact lenses are medical devices that require proper fitting and prescription in many jurisdictions. Consult with an eye care professional before use. Follow all usage instructions carefully to avoid eye injury or infection.

4. Orders and Payment Terms

Order Process

  1. Product Selection: Browse our collection and add desired items to your cart
  2. Checkout: Provide accurate shipping and billing information
  3. Payment: Complete payment through our secure system
  4. Confirmation: Receive order confirmation via email
  5. Processing: Orders are processed within 1-2 business days after payment confirmation

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

Pricing and Taxes

All prices are displayed in US dollars. Customers are responsible for any customs duties, import taxes, or other charges imposed by their country’s customs authorities.

Order Cancellation

Orders may be cancelled within 24 hours of placement by contacting our customer service team. Once an order has entered the processing stage, cancellation may not be possible.

5. Shipping Policy

Shipping Methods

  • Standard Shipping: $12.95 via DHL or FedEx
  • Free Shipping: Available for orders over $50 via EMS

Delivery Times

  • Standard Shipping: 10-15 business days after dispatch
  • Free Shipping: 15-25 business days after dispatch

Shipping Limitations

We ship worldwide, excluding some Asian nations and remote regions. Delivery times are estimates and may vary due to factors beyond our control, including customs processing and local postal services.

Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email with tracking information.

6. Returns and Exchanges

Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your order.

Return Conditions

To be eligible for return or exchange:

  • Products must be in original, unopened packaging
  • All security seals must be intact
  • Products must be in resalable condition
  • Original receipt or proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened colored lenses (due to hygiene regulations)
  • Used cosmetics (for health protection of all customers)
  • Sale items (unless defective or incorrect)

Return Process

  1. Submit Request: Email [email protected] with order number, products for return, and reason
  2. Receive Authorization: We’ll email a Return Authorization Number within 1-2 business days
  3. Package and Ship: Include all original packaging, receipt copy, and clearly display Return Authorization Number
  4. Processing: We process returns within 3-5 business days of receipt

Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return:

  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

Shipping costs are non-refundable unless the return is due to our error.

Exchanges

For exchanges to different lens colors or products, follow the return process and clearly state your preferred product and color. We’ll ship new items once we receive your return.

International Returns

International customers are responsible for return shipping costs unless the return is due to our error.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Daily Lens World or our content suppliers and protected by international copyright laws.

The Daily Lens World name, logo, and all related product and service names are trademarks of Daily Lens World. You may not use these marks without our prior written permission.

You may view, download, and print content from our site for personal, non-commercial use only. Any other use, including reproduction, modification, or distribution, is prohibited without prior written consent.

8. Limitation of Liability

Daily Lens World strives to provide accurate product information and high-quality products. However, we cannot guarantee that our website will be error-free or uninterrupted.

To the fullest extent permitted by law, Daily Lens World shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use our website or products
  • Any unauthorized access to or use of our servers
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, or similar that may be transmitted through our website
  • Any errors or omissions in any content
  • Any loss or damage of any kind incurred as a result of using our products

Medical Disclaimer: Our colored contact lenses are cosmetic devices. We are not liable for any eye health issues resulting from improper use, failure to follow instructions, or pre-existing medical conditions. Users assume all responsibility for proper lens care and usage as directed by eye care professionals.

Our total liability to you for any claim related to these terms or your use of our website shall not exceed the amount you paid for the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions, explains how we collect, use, and protect your data.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes constitutes acceptance of the modified terms.

We encourage you to periodically review these Terms and Conditions for updates.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the United States and the state of Texas. Any disputes arising from these terms or your use of our website shall be resolved in the courts of Dallas, Texas.

International customers agree that any legal action shall be brought in the appropriate courts of Dallas, Texas, USA.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]

Address: Daily Lens World, 21 Whitetail Lane, Dallas, US 75207

Response Time: We typically respond within 1-2 business days

Thank you for choosing Daily Lens World. We appreciate your trust in our products and are committed to your complete satisfaction.